I was given a form to fill in at the Roodepoort Civic Centre. There must have been at least 50 people waiting for service.
There are 10 stations – only two stations were manned. Staff were wandering around doing nothing.
I arrived at 9:15am and at about 10:25am stood up and took a video of all the 10 stations with only two manned and all the people waiting patiently for service.
Suddenly the staff leapt to attention and called security. A so-called security officer appeared and insisted that I delete the video I had taken. My question is: “Why is there a sign saying no photos or videos may be taken? What are you hiding?” I deleted the video under duress and asked which security company the man worked for because he had no identification. He replied, “JMPD”. On my way home, I came across a number of JMPD officers in a van and they all had lapel badges identifying them. They [undertook to go straight to] the Roodepoort Civic Centre to question this so-called JMPD officer because it is against the law to identify oneself as a police officer without showing identification.
The woman who suddenly decided to serve me was on the offensive and stated that she is entitled to a tea break. Members of the public are also entitled to tea breaks. Her tea break was taken from 9.15am to 10.30am. I saw her wandering around. The staff give the appearance of being lazy and that they are actually doing the public a favour by serving us.
As a ratepayer, I will not be treated like a piece of rubbish that walked in off the street. I want a decent service for which my rates and taxes are paying.
This is not a case of being understaffed but staff who do not want to work and wander around and have as many tea breaks, lunch breaks, etc. as they feel they are entitled to.