Metrobus has issued an apology to its passengers for all the inconvenience caused by the implementation of new bus routes.
Commuters are furious about the poor service they have been experiencing from Metrobus, saying that buses are often delayed or do not come at all, and when they do come, they are too full for one to get on. Commuters are always late for work due to the poor service. What is most aggravating is that they pay a lot of money to buy monthly bus trips.
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Metrobus has issued a media statement stating that on 1 February, it implemented new routes, but this was not without challenges. In this regard, passengers experienced problems that included buses not pitching up and in some instances running late or at a different time. This led to a high number of complaints being raised with Metrobus management, the Executive Mayor as well as the office of the Member of the Mayoral Committee for Transportation. Metrobus said that a decision was reached to suspend the pilot to the new routes as this was discovered to be the main cause of the problem.
It was also stated that as from 12 Febuary, Metrobus will operate on the previous routes and schedules. “We are working to ensure that our service is restored to normality. The drivers are being briefed at the moment and we are confident that services will start running accordingly.
We wish to reassure the public that we will do all in our power to ensure that the services are restored,” said the acting marketing and communications manager, Goodwill Shivuri.
Metrobus apologises unconditionally for inconvenience the implementation of the new routes has caused to its passengers.
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